Learning / Handbook
Support · Illustrated walkthrough

Open a support request

Give support the details needed to reproduce a problem and follow up with you.

Native iOS My Support Requests screen
My Support Requests · captured in a clean iOS simulator
Native iOS Feedback screen
Feedback · captured in a clean iOS simulator
Before you begin

Sign in to the SybilSight account you want to use for support. Support requests send the submitted information to the support service.

How it works

The Home headset opens Support requests. Create Support Request opens Give Feedback, with bug and feature-request forms.

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Open support

Tap the headset button in the Home header. Sign in if requested so the ticket can be associated with your account.

Look for

Support requests opens.

Select the highlighted control in the teaching view.

Practice at your own pace. You can also use Next step.

Support requests

My Support Requests×▱♧
Sign in to file and track support tickets.Tickets stay linked to your SybilSight account.

Find Create Support Request

Interactive HTML app view with sample data. Follow the outlined control, play the example, or explore at your own pace.

All steps, in writing

  1. Open support

    Tap the headset button in the Home header. Sign in if requested so the ticket can be associated with your account.

    Expected: Support requests opens.

  2. Choose the request type

    Choose Create Support Request, then Bug Report or Feature Request as appropriate.

    Expected: The form shows the fields for that type.

  3. Describe the difference

    For a bug, describe What did you expect to happen? and What actually happened? Include the steps, hardware, and build that make the problem repeat.

    Expected: The report explains expected and observed behavior.

  4. Review optional attachments

    Choose a severity and inspect any optional screenshots. Remove private conversation text or contact details you do not want to send. A relay account may require a contact email.

    Expected: The information you intend to share is ready.

  5. Submit and retain the result

    Use the form’s Submit or Submit Feedback button and wait for success. If it fails, resolve the error before assuming a ticket exists.

    Expected: A confirmed request can be followed in Support requests.

If something differs

  • A disabled submit button can indicate missing required fields.
  • A failed network request is not a submitted ticket. Check for confirmation before retrying.
  • Use fictional or redacted screenshots when the private content is unnecessary to reproduce the issue.
Ask about this workflow ↗

Open the screen references

My Support Requests ↗

Feedback ↗

Based on SybilSight/UI/FeedbackModels.swift and the app help catalog. Edition, device, and build affect available controls.